Return & Refund Policy

Last updated: March 13, 2026

At Olivewoodland.ca, we take great pride in the quality and craftsmanship of our handcrafted olive wood products. Every piece is unique, with natural variations in grain, colour, and texture that make it one of a kind. We want you to be completely satisfied with your purchase.

14-Day Return Window

We accept returns within 14 days of the date your order is delivered. If 14 days have passed since your delivery date, unfortunately we are unable to offer a refund or exchange.

Eligibility for Returns

-To be eligible for a return, your item must meet all of the following conditions:
-The item is unused and in the same condition in which you received it
-The item is in its original packaging
-You have proof of purchase (receipt or order confirmation email)
-You contact us within 14 days of receiving your order

Please note: Due to the natural and handcrafted nature of our olive wood products, natural variations in grain, colour, knots, and texture are not considered defects and are not grounds for a return.

Non-Returnable Items

The following items are not eligible for return:
-Gift cards
-Sale or clearance items
-Custom or personalized orders
-Items that have been used, oiled, or treated
-Items returned more than 14 days after delivery

Damaged or Defective Items

We stand behind the quality of our products. If your item arrives damaged during shipping or is defective, please contact us within 14 days of receiving your order. We will require:
-Clear photos or a short video of the damaged or defective item
-A description of the issue
-Your order number and the email address used at checkout

Upon review and approval, we will ship a replacement at no cost to you. If a replacement is unavailable, we will issue a full refund to your original payment method.

How to Initiate a Return

-Contact us with your order number, reason for return, and supporting photos if applicable.
-Wait for our team to review your request. We respond within 1–2 business days.
-If approved, ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is damaged or defective.
-Once we receive and inspect the return, we will process your refund or exchange within 5 business days.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

Approved refunds will be credited to your original method of payment within 5–10 business days, depending on your bank or credit card provider. Shipping costs are non-refundable. If you received free shipping on your order, the actual cost of outbound shipping may be deducted from your refund.

Late or Missing Refunds

If you have not received your refund within 10 business days of approval:
-Check your bank account and credit card statement
-Contact your credit card company — it may take additional time before the refund is officially posted
-Contact your bank, as there is often some processing time
-If you have completed all of the above and still have not received your refund, please contact us.

Exchanges

We replace items only if they are defective or damaged. If you would like to exchange a defective item for the same product, please contact us.

Gifts

If the item was marked as a gift at checkout and shipped directly to you, you will receive store credit for the value of the return once we receive the item. If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

You are responsible for return shipping costs. We recommend using a trackable shipping service. For items valued over $75 CAD, we recommend purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Olivewoodland.ca is not responsible for items lost or damaged in transit during a return.

Lost or Stolen Packages

Olivewoodland.ca is not responsible for packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you have not received the package, please contact your local carrier and file a claim. We will assist by providing shipping confirmation, tracking details, and carrier information.

If your package is lost in transit (not confirmed as delivered by the carrier), please contact us and we will work with the carrier to resolve the issue and ensure you receive your order or a full refund.

Contact Us

If you have any questions regarding our refund policy, please contact us through our Contact page.